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Communication Style Exercises

Health Area(s): Brain Power, Communication Skills, Intellectual, Personality, Social
Health Area(s): Brain Power, Communication Skills, Intellectual, Personality, Social

field_5f0c304c72876 - is the title of the exercise

Exercise Summary

The following is taken from communicationstyles.org

Understanding your own and understanding others and getting the best from both
How to Identify Communication Styles
Research shows us people have four different styles of communication. We call these: Director, Expresser, Thinker and Harmonizer. Each style has its own way of seeing the world. Each favors a certain way of listening, responding, making decisions, and solving problems.

Most people use two styles more frequently; this blend determines how you communicate.

It’s especially important to understand your primary communication style, since this is the one you use most often. No style is best, but it may be to your advantage to play up one over another, depending on the situation.

Psychologists first noticed there were different communication styles in the 1960s.

Subsequent research, including research conducted by the author of Straight Talk®, confirmed that there are four scientifically distinct styles of communicating.

Straight Talk defines “communication style” as the specific way that one listens and responds.

A few guidelines to follow when using communication assessments:

1. All communication styles are equally valuable–there isn’t one “best” style.

2. We already use “all” of the styles to some degree–what your assessment tells you is your primary style–the place that is most comfortable for you.

3. We wouldn’t want to use these as recruiting/hiring tools–these don’t measure skill, experience, or knowledge.

4. We don’t want to use these to pigeon hole a person–“Oh….you must be a Thinker because you work in Accounting.”

Main Activity

Study, educate and create an action plan of activity

The following is taken from https://communicationstyles.org/how-to-identify-communication-styles/

Key characteristics of each primary communication style:

Director:
Goal oriented
Tells it like it is
Makes decisions quickly
Always on the go
Speaks crisply
May be insensitive, intimidating

Expresser:
People oriented
Animated, easily excited
Makes expressive gestures
Entertaining
Thinks out loud
Speaks rapidly
May be imprecise

Thinker:
Task oriented
Makes lists
Does things “by the book”
Speaks deliberately
Believes there’s a right way and a wrong way
May procrastinate

Harmoniser:
Relationship oriented
Sensitive to others
Dedicated, loyal
Speaks softly
Avoids conflict
May over-commit

Because people have different styles, chances are that within any team or work group there will be conflicting approaches. Before team members can work together effectively, they need to be aware of these potential conflicts. They need to master certain tools to minimize these conflicts.

3 Steps to Identify Communication Styles
When meeting someone for the first time, there are three things to do:

– Ask Questions
– Observe Reactions
– Listen Actively

Ask a question like: “What do you do to stay current with trends in your business?” Or: “What kind of person is successful in your field?”

Then watch for clues:

An Asserter will instantly give you a response and typically won’t ask whether you agree.
A Prober, on the other hand, will say what he or she thinks, and then ask a genuine question: “That’s just my sense of it. What’s your opinion?”
A person who focuses on Feelings will talk about the quality of the people he or she works with and their ability to meet whatever challenges lie ahead.
A more Fact-oriented person will talk about studies or numbers or industry trends.

You can’t rely on just one question. You’ve got to ask two or three to be sure. Weigh the number of times the person talks about feelings. Weigh the balance of inquiry and assertion.

Here are some questions that work well:

– How do you spend your free time, when you have some?
– What do you like to read?
– What did you study in school?

Watch how people interact with you. Do they engage in small talk? Or do they cut to the chase? Do they tell stories? Do they break an issue down into its constituent parts? Do they ask questions? Each of these is a trademark of a particular style.

Practice observing communication styles.
In assessing a person’s style, observe the role that person is playing. A manager may feel she has to be assertive. It’s her job. But is she assertive by nature, or just playing the part? The balance of Inquiry and assertion will tell you. The same thing is true of someone in a subordinate role. Is he probing by nature or because it’s required of him? There’s no simple key that will yield the correct answer every time. You simply have to practice observing.

Another trick is learning to recognize the assertive questioner. Some people temper their nature by disguising statements as questions. I recall a CEO who never asked: “When would your schedule permit?” She said: “Could you be here next week?” She laid out her desire very clearly – but tried to soften it by asking a question.

You’ll also learn to recognize the opposite: the passive asserter. “We’ve got a really good team here, and it’s taken a long time to build it. It’s very important here at XYZ Corp. that we have a good team.” On its own, that statement means relatively little. Certainly, no one’s going to challenge it. It is utterly safe and benign. It is a passive assertion.

Asserters like to run the show; Probers defer to others and ask questions. Asserters leap to conclusions and take risks; Probers look for confirmation and safety in numbers. Be attuned to the situation. An Asserter may appear passive at first. But put him or her in a situation that requires someone to take charge, and a different style may emerge.

Observe where people invest their attention.

Do they talk about their family, or about their new car? If they tend to say things are “good” or “bad,” that’s the mark of the Feeler. If their judgments are cast more in the words “right” and “wrong,” that’s a sign of a Factual style. Again, you have to be careful not to be tricked by the situation. A person you know from church may have an entirely different style at work.

Conclusion
By tuning yourself to identify and understand each style, you’ll quickly learn to appreciate some of the subtleties in people’s communications – the hidden levels of meaning behind what they say, the types of things they pay attention to. This, in turn, will lead to more satisfying and more successful interactions. More important, as you begin to appreciate how people see things in four very different ways, you begin to appreciate how around us revolve four different worlds – the worlds of the Director, Expresser, Thinker and Harmonizer.

We suggest a frequency of: Weekly
and it could last 1
hours

Video

Title

Summary

Play

HOW TO ENHANCE YOUR COMMUNICATION STYLE
Everybody has a “communication style” and each person’s communication style is made up of different levels of EIGHT specific elements, such as friendliness, dominance, and openness.For example, some people’s communication style may be more friendly, and some people less so.Or some people may be more of an “open book” and others very private.Each of the eight specific elements sit on a spectrum and the sum total of these eight elements constitute YOUR unique “communication style”.In this video, you will learn:1. The eight elements and HOW to determine what YOUR “communication style” is;2. WHAT FOUR “communication styles” elements have been found by researchers to be MOST IDEAL if you want to be perceived by other people to be a great communicator; and3. HOW to enhance those four elements so that YOU can be perceived by others to be a great communicator.
How to Relate to Different Communication Styles
Brian Walsh explains that there are 3 different ways that people learn based on how they listen. More on effective communication skills video trainings

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All areas of health are interlinked

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Find your initial focus

You might think that physical, financial and mental health are quite separate, and for some people they are. However, often a problem in one area has a knock-on effect on others. Losing your job can lead to anxiety and depression, which can turn you to drink and impact your health.

You might have a severe issue in one area but that can lead to problems in other areas, and the people treating you for the first problem won’t be equipped to deal with these linked issues.

For example, doctors and nurses can treat you for a physical problem but can’t advise you about your job or finances.  Nor for the anxiety that comes with it, apart from prescribing some drugs, which might or might not be the best solution.

We encourage you to take a holistic view – we look at all areas and offer support across the whole spectrum.

health areas interlinked

Even this view of health is simplistic, as you’ll discover later if you go down that route.  You might want to consider overall health, or wellness or wellbeing, which include additional types of health, such as occupational health (how you are in your job).   Then there’s happiness and quality of life – how do these fit?

If you’re interested in that, click the link here to see more information.

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Health Areas in Domains

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Domains

We break down the overall concept of health or wellness into ‘bite-sized chunks’ that we can actually do something about.  The first level we call health domains. 

We like the Life of Wellness site and we have chosen the following domains.

1. Emotional Wellness: Awareness and acceptance of feelings
2. Spiritual Wellness: A search for meaning and purpose
3. Intellectual Wellness: Recognition of your creativity, knowledge and skills
4. Physical Wellness: Need for physical activity and balanced nutrition
5. Environmental Wellness: Positive awareness and impact on your environment
6. Financial Wellness: Debt reduction, cash flow balance or financial future planning
7. Occupational Wellness: Personal achievement and enrichment from your career
8. Social Wellness: Contribution to your community

Health Areas

Within each domain, we have included a number of health areas. These are specific issues that you can tackle.  Within each health area, e.g. Depression, we have built additional information and exercises which you can do to help in the area. You can create your own Action Plan to address this area, and see

Emotional: Anxiety, Compassion Fatigue, Depression, Gambling, Laughter, Narcissistic, Personality Disorder, Sleep, Stress

Environmental: Environmental Issues, Greenness

Financial: Debt, Family Finance, Financial Planning, Financial Wellness

Intellectual: IQ, Personality, Procrastination

Occupational: Jobs for Different Personality Types, Retirement Income, Work Life Balance

Physical: Alcohol, Disabilities, Dizziness, Drugs, Fitness, Food Preferences, General Health, Healthy Ageing, Illness, Nutrition, Sleep Apnea, Smoking

Social: Communication Skills, Communication Styles, Domestic Abuse, Emotional Abuse, Love Partnerships, Mental Abuse, Parenting Styles, Sexual Addiction

Spiritual: Are You Sensitive, Mystical Guidance, Spirituality

Each health area has supporting information and its own questionnaire.

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Understand Health

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Physical, financial and mental health

One definition of health is:

Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity. 

The NHS define health as: ‘We use a broad definition of health that encompasses both physical and mental health, as well as wellbeing. This means we are not only interested in whether or not people are ill or have a health condition, but also in how healthy and well they are.’

We believe we also have to consider financial health, as this can easily impact physical and mental health. Click the button to see an example of how these are connected.

 It gets more complicated…

What is Health? How about Wellness, Wellbeing or Happiness?

The Active Wellbeing Society (TAWS) define Health as a state of the overall mental and physical state of a person; the absence of disease. They define Wellbeing or wellness as a way of life that aims to enhance well-being and refers to a more holistic whole-of-life experience which also includes emotional and spiritual aspects of life.  We expand on this definition of health to include financial health and mental health, to make it synonymous with wellbeing or wellness.  

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Health domains

You need to scroll down to see all the info in this popup – sorry for going on so much!

We break down the overall concept of health or wellness into ‘bite-sized chunks’ that we can actually do something about.  The first level we call health domains.

We like the Life of Wellness site and we have chosen the following domains.

1. Emotional Wellness: Awareness and acceptance of feelings
2. Spiritual Wellness: A search for meaning and purpose
3. Intellectual Wellness: Recognition of your creativity, knowledge and skills
4. Physical Wellness: Need for physical activity and balanced nutrition
5. Environmental Wellness: Positive awareness and impact on your environment
6. Financial Wellness: Debt reduction, cash flow balance or financial future planning
7. Occupational Wellness: Personal achievement and enrichment from your career
8. Social Wellness: Contribution to your community

wellness wheel

Health Areas

Within each domain, we have included a number of health areas. These are specific issues that you can tackle.  Within each health area, e.g. Depression, once you have subscribed we have built additional information and exercises which you can do to help in the area.

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See which domains you should address

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Having established that we use 8 domains, you need to understand which you should concentrate on.

The 8 are:

  • Emotional
  • Environmental
  • Financial
  • Intellectual
  • Occupational
  • Physical
  • Social
  • Spiritual

 

You can take a questionnaire, which scores you in each domain.  You can decide which domains you are strong in, and which you need to improve.

Another analysis shows which domains you should look at, but also which domains you want to look at.

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Locus of Control

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  • We want to help people in all aspects of their health  – physical, financial and mental. We also provide detailed explanations of how overall health (or well-being) is measured.
  • We believe these things are often linked, so we try and address health holistically. We are building templates, questionnaires and exercises to help you identify what’s important to you.
  • We think people should try and take responsibility for  of their own health as much as they can.  See below for what that means.

People look at things differently.  Some people believe things happen to them, while others believe they can influence what happens to them. Technically this is called the ‘locus of control’.  People can have an Internal or external Locus of Control

So how do you see things?

Psychology Today have a 15 minute test which gives you a summary of your position you can buy the detailed results if you want to.

My Personality Test have a 10 minute test which gives you a summary.

People tend to take more responsibility (locus gets more internal) as they get older.  However, external isn’t always bad – for example if you are physically unable to do some things you can accept it and focus on the things you can do.  This American video explains the concept and gives examples of how this can affect relationships.

locus of control

Internal

  • More likely to take responsibility for actions
  • Tend to be less influenced by others

External

  • Blame outside forces for what happens
  • Don’t believe they can change their situation themselves

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Add your attitude to change - see how you view changes in your life

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Do you need to change?

No matter how healthy you are at the moment, the chances are that there are some areas you could improve. It may be that you have a real problem in one or more areas, and you would like to make some improvements.

At YouDrive we accept that there are many different degrees of ‘not wellness’ in a large number of different health areas, ranging from physical illness such as covid-19 through mental illness such as anxiety through to financial problems like debt.  We try and help where the problem ranges from ‘slight’ to quite bad’ – after this expert help and intervention may be needed.

However, especially in these times, we have to try and make these changes ourselves, possibly with some help from others, whether remotely or face to face.

The thing is, to make an improvement we have to change some things.

This involves changing our behaviour in some respects, and that’s not always easy.

Henry Ford, the creator of the assembly line, is quoted as saying “if you always do what you’ve always done, you’ll always get what you’ve always got”.  

henry ford

Another way of looking at this: “The definition of insanity is doing the same thing over and over again and expecting a different result.” – attributed to Albert Einstein.

Consequently we need to make some changes.  The problem is that we have already developed a lot of habits, some of which we need to break and replace by better ones.  Some of our bad habits have become entrenched, and the bad results they create in turn engender further bad habits to develop – in effect the bad habits can feed on themselves.

We need to understand how we can make changes and stick to them, and that’s what this part of your health profile is about.

It will involve some learning, through reading, some videos and some additional information and also seeing how you react to change currently.

It will also ask you to consider whether you feel you are in charge of your future, or whether you feel it’s all fate.

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Assess your overall health using a health questionnaire

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At YouDrive we try and help people improve their health. We use ‘health’ but we understand there are other terms such as wellbeing or even happiness that reflect how we are doing in our lives – if you’re interested in the different definitions and ideas see our page on the subject.

We want to help whether you have a particular problem – physical, financial or mental – or if you just want to improve some specific part of your life or just make some improvements overall.

You’d be surprised, but there has been a serious amount of scientific work done in this area over the last twenty years.

So first we allow you to assess your current health (or wellbeing, or happiness).  We do this by questionnaire.  Which one is determined by the type of person you are:

  1. You understand yourself well and want a quick overview of your health and wellness, and will drill down in any areas needing work
  2. You want to do a more detailed assessment and then focus on areas you’re already aware of
  3. You want to look at the whole situation in more detail across all the health domains.

By the way, we take your privacy seriously – we collect information that you choose to provide but we de-identify it as much as possible and will never share it with anyone without your explicit consent.

You can then drill down into some specific areas and there are more questionnaires to see your situation in these particular areas.  We provide you with specific information and refer you to other potential aspects of help. Our next step is to build a personalised action plan – for now we will make a suggestion for you to develop your own plan and then after a time you can see whether this has had a positive impact by retaking the test.

In future we will be engaging with medical and behavioural specialists to devise action plans for individual people with specific situations.

We have an overall questionnaire which you can complete which will assess your current state.

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Values, Attitudes and Beliefs

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We all have our beliefs, attitudes and values – these have developed throughout our life based on who we are and what we have done. Let’s look at what these are.

The University of Reading explain: “People’s values, beliefs and attitudes are formed and bonded over time through the influences of family, friends, society and life experiences. So, by the time you’re an adult, you can hold very definite views on just about everything with a sense of “no one is going to change my mind”.

The combination of your personal values, beliefs and attitudes are your moral principles that guide you in life and affect your behaviour. However, your views can wildly differ to others and in an institution such as a school, these beliefs may be counter to the values of the school, child development or indeed the law.” 

Let’s look more closely at the differences between beliefs, attitudes and values.

Beliefs

These come from real experiences – we think our beliefs are based on reality, but in fact our beliefs colour our experiences; also, an original experience e.g. when we were a child is not the same as what’s happening now. Beliefs can be moral, religious or cultural and reflect who we are. They can be rational (‘it gets colder in winter’) or irrational (‘I am never going to make something of myself’).

Attitudes

This is an immediate belief or disposition about something specific. It is a recurring group of beliefs and behaviours aimed at specific groups, people, ideas or objects. They will normally be positive or negative and we will always behave that way to the target group. Examples of attitudes include confidence (I can or can’t do something), grateful (I an entitled to / grateful for XXX) and cheerful (I am generally happy / miserable).

Values

These are things (principles or qualities) that we hold in high regard or consider to be worthwhile or right / wrong. They are formed by a belief related to the worth of something – an idea or behaviour. Some values are common (e.g. family comes first, the value of friendship) or cultural (which the whole community have – see video at Study.com here)

The theory

Links to Wikipedia

Expectancy Value Theory suggests you balance your beliefs about something with the value you attach to it. The Theory of Reasoned Action suggests that beliefs and evaluation about behavioural outcomes determine attitudes, and intentions lead directly to behaviour.

Beliefs

Expressions of confidence – can change over time

Attitudes

Learned predispositions to something – are subject to change

Values

Ideals that guide our behaviour – Generally long lasting and often need life changing experience to change

Iceberg demonstrating implicit and explicit bias – from Owlcation

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A Butterfly Life: 4 Keys to More Happiness, Better Health and Letting Your True Self Shine

Times of change can be a challenge, no doubt! Whether it’s a relationship breakup, job loss, or being diagnosed with a serious health issue. Or you may WANT things to be different, but it feels a little scary or overwhelming. The butterfly reminds us change can be beautiful, even necessary, in order to realize our full potential and live our best life.